Events Volunteer Role Description

Events Volunteer Role Description

Place of Volunteering: Fort Amherst, Dock Road, Chatham, Kent ME4 4UB

Reporting to: Events Manager and Chair of Events

Responsible for: Assisting with the organisation of Events at Fort Amherst

Role profile: As a member of the events team your role will play an integral part in Fort Amherst’s future as we increase the number and range of events held at the Fort. The role is a fantastic opportunity for anyone who wishes to utilise or strengthen their existing events skill set or learn more about event management. Basic computer skills are required for this role.

Working hours: As agreed with the Events Manager and Chair of Events. The work is varied and has no set hours pattern, but in view of the nature of the role, reliability, commitment and a flexible, can do, hands on approach is essential.

General Tasks:

These include:

- Assisting with the relevant events paperwork as directed by Events Manager or Chair of Events.

- Building a good overall knowledge of the site and what is on offer for events in order to conduct site viewings.

- Assisting with, and conducting independently as required, site viewings at times convenient to customer/Fort Amherst. These may include weekdays, evenings and weekends where appropriate/required.

- Assisting with events set up, including movement of furniture / equipment, managing car parking, acting as a steward and other varied tasks. - Assisting with events tear down, including movement of furniture / equipment, returning items to store and other varied tasks.

- Undertaking duties relevant to that specific event e.g. Spring & Summer Fairs.

- Undertaking any other tasks as directed by Events Manager/Chair of Events.

You will need to be able to:

- Follow Health and Safety guidance where appropriate.

- Use a computer and have basic Microsoft Office skills.

- Interact with the public.

- Carry out site viewings with potential customers.

Appearance Guidelines: As Fort Amherst is a visitor attraction and a public park, you will be expected to wear appropriate clothing at all times so as to maintain a professional image. Further details of the clothing policy can be found within the volunteer guidelines. As the role is in the public eye, a smart and professional image is required.

Conduct Guidelines: As Fort Amherst is a visitor attraction and a public park, it is important that we portray a professional image.  Swearing, offensive language or behaviour of any type will not be tolerated and will lead to disciplinary action being taken. In your role you may be approached by a member of public with questions about the Fort and its history. If this happens please assist them as much as possible, in a polite manner.  Should you not know the answer to the visitor’s question please ask another team member or direct the visitor to enquire at the Visitor Centre.

Legal Requirement: Should you be responsible for a team of people at Fort Amherst you may require an Enhanced Criminal Records Bureau Check.  This will be arranged and paid for by Fort Amherst Heritage Trust. Should you have any concerns regarding this check please speak with the Volunteer Supervisor first before the CRB request is submitted.