Café Assistant Volunteer Role Description

Café Assistant Volunteer Role Description

Place of Volunteering: Fort Amherst, Dock Road, Chatham, Kent ME4 4UB

Reporting to: Café Manager

Responsible for: Assisting the Café team in the preparation and delivery of food and assisting with the day to day running of the Café.

Role profile: Working as a member of the Café team you will play an integral part of Fort Amherst’s future by helping to provide a first class food and beverage experience for our visitors and guests whether in the Café or at one of our many events.

Working hours: As agreed with Café Manager but expect this to be on a shift basis dependent on Café opening hours and events running.

General Tasks:

These include:

- Assisting the Café team in the day to day running of the Café.

- Dealing with the visitors and customers in a friendly and polite manner.

- Till operation and preparation of food and drinks for our guests.

- Delivering food and drink to our guests and clearing tables.

- Basic cleaning tasks including floors, walls and work surfaces.

- Emptying waste bins.

You will need to be able to:

- Follow the appropriate food hygiene legislation and Health and Safety Guidelines.

- Operate the till and be able to process credit card transactions (after appropriate training is given).

- Ensure that the Health and Safety of our visitors, volunteers or staff is not compromised in any way.

Appearance Guidelines: As Fort Amherst is a visitor attraction and a public park, you will be expected to wear appropriate clothing at all times so as to maintain a professional image. Further details of the clothing policy can be found within the volunteer guidelines.

As this role involves contact with food, the following guidelines are legal requirements and are in addition to the detail containing within the volunteer guidelines:

* Hair must be tied back at all times

* No false nails or nail varnish

* A maximum of a single set of stud or sleeper earrings may be worn

* No rings or other jewellery to be worn.

Fort Amherst also requires that any tattoo or piercing that may be seen as offensive is covered. To maintain a professional image volunteers working in the Café should wear either black or white clothing. To ensure Health and Safety adherence shoes must be flat and must not expose any part of the foot (i.e. flip flops or sandals are not permitted).

Conduct Guidelines: As Fort Amherst is a visitor attraction and a public park, it is important that we portray a professional image. Swearing, offensive language or behaviour of any type will not be tolerated and will lead to disciplinary action being taken.

Our Café is the first point of contact for many of our guests and therefore it is important that you are professional at all times, greeting customers with a smile and maintaining welcoming and positive body language.

Mobile phones may not be used whilst on duty in the Café, unless this has been authorized by your supervisor.

Legal Requirement: Should you be responsible for a team of people at Fort Amherst you may require an Enhanced Criminal Records Bureau Check. This will be arranged and paid for by Fort Amherst Heritage Trust.

Should you have any concerns regarding this check please speak with the Volunteer Supervisor first before the CRB check is submitted.

Training & Development: Where required any training will be provided by way of “on the job training”, from other experienced volunteers and members of our café staff. After you have been with us for some time and subject to agreement by the Trust there may be the opportunity to participate in nationally recognized certificates, such as NVQ.